Product Questions

1. How do I find more information/details on a product?

To learn more about a particular product, please check the product description located below the item's image on the item’s main page. This section will include product information such as materials, dimensions, and included parts.

If you have additional questions or need further assistance, please feel free to contact us through email at info@funnyenjoy.com or click the Live Chat button during our operating hours.

2. Why is the color/size I want not available?

Our item availability is limited due to storage reasons. Everything you see is currently in stock and ready to ship.

If a color/size of a product is not listed, it is temporarily out of stock. We will restock as soon as possible and please check back later.

3. Why can't I see my product review?

If your review is not visible it is most likely under pending approval and will be posted shortly.

 

Site Questions

1. How do I access "My Account" if I use guest check out?

If you did not create a password during checkout, an activation email was sent as soon as your order was placed. If you did not receive this email or did not activate your account and now need to log in to our site, please contact us.

2. How do I recover my password?

To retrieve your password, click the "Forgot your password?" on the Login page. You will then be able to enter your email address to receive a link to reset recover your password.

3. How do I log out of my account?

To log off your FUNNYENJOY account please visit your "Account" page and click "Logout".

4. What methods of payment do you accept?

Currently, we accept payment with PayPal, VISA, MasterCard, American Express.

5. Why was my credit card declined?

Most declined transactions are due to wrong information. Please double check your address/credit card number/expiration date/cvv2 number before placing the order again.

If all information is correct, please contact your credit card company for further assistance. Only a small percentage of transactions are declined due to credit card balance concerns.

6. When will my credit card be charged?

Your credit card will be charged when your order is placed.

7. I have a question regarding my charges

Click the "Account" at the top right-hand side of our site to review your orders. You may check your order history on our website with your financial records. If you have further questions or concerns, please feel free to contact us for further assistance.

 

Aftersales question

1. I made a mistake with my address.

We suggest that you confirm your address information before placing your order and making your payment.

If there is a mistake with your address, please contact us within 30 minutes of placing your order.

We do not support address changes if the order has already been processed.

2. Has my order been shipped yet?

Our system will send you a confirmation email with tracking information and your order number once your order has been shipped.

3. Why does my tracking link not update regularly?

It is normal for tracking updates to pause during transit to the country of destination.

The COVID-19 pandemic has created record-breaking shipment volumes with carriers. This may cause delays with your order delivery.

4. I received a defective/wrong/damaged item.

If you receive any wrong/damaged/defective item(s), please send us an email at info@funnyenjoy.com with your order number, the item(s) number and attach the proof of pictures of the item(s). Our staff will get back to you within 3 business days.

5. I want to request a refund or return

If you want to request a refund or return, please contact us within 14 days of receiving the item. All items must be unworn, unwashed, unused, and in its original condition with all tags attached. Please note that you also need to provide your receipt.

We accept eligible returns but not exchanges.

We’ll initiate the refund once we confirm the condition of the item you return. Please allow up to 7 business days for refunds to be processed. Please note shipping costs are not refundable. Gift, E-gift cards, and Final Sale items cannot be returned or refunded. If you want to see more details, please click here.

 

If you do not see an answer to your question above, please feel free to send us an email at info@funnyenjoy.com

 

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